At Plantaera, we are committed to delivering high-quality, natural food products. Due to the perishable nature of our products, we follow a strict refund and return policy to ensure safety, hygiene, and customer satisfaction.
1. Returns Policy
We do not accept returns once the product has been delivered, as our products are food-grade consumables. However, returns may be considered only under the following conditions:
- The product received is damaged
- The product is defective
- An incorrect item was delivered
- To request a return, you must contact us within 48 hours of delivery with valid proof (images or video).
2. Refund Policy
If your request is approved, refunds will be processed under the following conditions:
- Refund will be issued to the original payment method
- Processing time may take 5–7 business days
- In case of Cash on Delivery (COD), refund will be processed via bank transfer or UPI
3. Replacement Policy
Instead of a refund, customers may opt for a replacement product, subject to availability. Replacement requests will be processed after verification of the issue.
4. Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used products
- Products without original packaging
- Products damaged due to misuse or improper storage
- Products reported after 48 hours of delivery
5. Cancellation Policy
- Orders can be canceled before they are shipped
- Once the order is dispatched, cancellation is not allowed
- Refund for canceled orders will be processed within 3–5 business days
6. Shipping Charges
- Shipping charges (if applicable) are non-refundable
- In case of damaged or incorrect products, Plantaera will bear the replacement shipping cost
7. Quality Assurance
We ensure that every product is carefully inspected and packed before dispatch. Our goal is to deliver fresh, hygienic, and high-quality products to our customers.
8. Contact Us
For return, refund, or replacement requests, please contact:
Plantaera
Email : support@plantaera.com
Phone : +91-8897474423