At Plantaera, we strive to deliver your orders quickly, safely, and efficiently. This Shipping Policy outlines the terms related to order processing, shipping timelines, and delivery.
1. Order Processing Time
- All orders are processed within 1–2 business days after confirmation
- Orders placed on weekends or public holidays will be processed on the next working day
- You will receive an order confirmation and shipping notification via email/SMS
2. Shipping Coverage
- We currently ship across India
- For any special delivery requests or bulk orders, please contact our support team
3. Delivery Time
- Estimated delivery time is 3–7 business days, depending on your location
- Delivery to remote or rural areas may take longer
- Delivery timelines may vary due to unforeseen circumstances such as weather, strikes, or courier delays
4. Shipping Charges
- Shipping charges (if applicable) will be calculated at checkout
- We may offer free shipping on selected orders or promotional offers
5. Order Tracking
- Once your order is shipped, you will receive a tracking ID via email/SMS
- You can track your order through the courier partner’s website
6. Delivery Attempts
- Our delivery partners will attempt delivery at the provided address
- If the delivery fails due to incorrect address or unavailability, additional charges may apply for re-delivery
7. Delayed or Lost Shipments
- If your order is delayed beyond the expected timeframe, please contact us
- In case of lost shipments, we will investigate with the courier partner and provide a resolution (replacement or refund)
8. Damaged Packages
- If you receive a damaged package, please do not accept it or record a video while opening
- Report the issue to us within 48 hours with proof (images/video)
9. Address Accuracy
- Customers are responsible for providing accurate shipping details
- Plantaera is not responsible for delays or losses due to incorrect address information
10. Contact Us
For any shipping-related queries, please contact:
Plantaera
Email : support@plantaera.com
Phone : +91-8897474423